Refunds & Guarantee

Short version: every account is guaranteed for 24 hours after delivery. If it does not work, you get another one. Because payments are made in cryptocurrency, we replace rather than refund.

The 24-hour replacement guarantee

The clock starts the moment your credentials are delivered. Within that window, we replace the account free of charge if:

• the credentials do not work and you cannot log in;
• the account is already suspended when you receive it;
• the billing threshold is not unlocked as described on the product page;
• the account does not match the description you paid for.

Twenty-four hours is deliberately short, and it is the window in which these problems show up: they are all visible on your very first login. Check the account as soon as you receive it.

What the guarantee does not cover

• Suspensions caused by your own activity. Policy-violating creatives, prohibited products, aggressive budget jumps — these get accounts banned, and that is on the campaigns, not on the account we sold.
• Anything after the 24-hour window. Once you have been running ads, we cannot distinguish an account problem from a campaign problem.
• Losing the credentials. If you lose the file we will re-send it, but the account itself is not replaced.
• Accounts you have shared or resold. The guarantee covers one buyer.

How to claim

Message us on Telegram at @googleads_now with your order ID and a screenshot of the problem. We aim to reply within a few hours and to send a replacement the same day, subject to stock.

If the product is out of stock when you claim, we will either wait for the next restock with your agreement, or issue a refund as described below.

Refunds

Cryptocurrency transactions are irreversible: we cannot reverse a payment once it is confirmed, and neither can you. That is why the guarantee is a replacement guarantee.

Where a replacement is impossible — a valid claim with no stock and no restock you are willing to wait for — we will refund the amount you paid, in the same cryptocurrency, to an address you provide. The refund is calculated on the US dollar price you paid, converted at the rate on the day of the refund. Network fees are deducted from the amount sent.

We do not refund a change of mind, an unused account, or an account suspended through your own use.

Orders that never completed

If you started a checkout and never sent the funds, nothing is owed and nothing is charged — the order simply expires and the account returns to stock. If you sent the wrong amount, or sent after the payment window closed, contact support: we will resolve it case by case.

Legal information

GADSCALE is established in France. Statutory consumer rights that apply where you live are not affected by this policy. Note that the right of withdrawal does not apply to digital content supplied immediately with the buyer's express consent — which is what happens when you receive your credentials.